Bike stolen or missing?

File a quick report. Velopass helps you.

A police report needs exact bike details — details you no longer have at hand when your bike is gone. Unless you have Velopass.

Everything the police needs is in your Velopass

Brand, model and colour

In your Velopass passport

Frame number

In your Velopass passport

Photos of the bike

Saved in your Velopass

Purchase invoice

Linked to your Velopass

Exact theft location

Already entered when you reported it in Velopass

Proof of ownership

Your Velopass IS the proof

Open my Velopass →

Step 1 — Report your bike as missing

Log in to your Velopass account and go to 'My bike'. Click 'Report as missing'. Your bike's status changes to REPORTED — the Velopass Community is activated immediately.

REPORTED

Anyone scanning your Frame-ID sees that your bike is being looked for and can give you an anonymous heads-up.

Report my bike →

Step 2 — File an online report with the police

Pick your country for the step-by-step.

In Belgium you file an online report via Police-on-web. That saves you a trip to the police station.

What do you need beforehand?

Your ID card (eID) or the itsme app
Brand, model, colour and type of bike
→ Already in your Velopass
The frame number
→ Already in your Velopass
Engraving number or bike pass
→ Your Velopass code is enough
Exact location, date and time of the theft
→ Already entered when you reported it in Velopass
Photos of the bike
→ Already saved in your Velopass
Purchase invoice (if available)
→ Linked to your Velopass

Go to police-on-web.be

www.police-on-web.be

Start a new report

Click 'Start a new report' and pick 'Bike theft'.

Sign in via CSAM

Identify yourself with your eID card reader or the itsme app.

Fill in the form

• Personal details as owner/reporter
• Facts: where and when was it stolen?
• Object: every detail of the bike (the more detail, the higher the chance of recovery)

💡 Open your Velopass to have every bike detail at hand in one glance.

Review and submit

Check the details and click Submit.

What happens after the report?

You receive a case number and a confirmation. The official record (PV) is drawn up by the local police zone. Got bike insurance? Forward the PV number to your insurer to start your claim.

Also check gevondenfietsen.be

Stolen bikes are often abandoned somewhere. Check www.gevondenfietsen.be regularly — your bike may turn up there.

Step 3 — Bike recovered? Report it!

ALL CLEARstatus after recovery

Congrats! Log in to your Velopass and mark your bike as 'Recovered'. The status automatically changes back to ALL CLEAR. Then check that your Frame-ID is still intact — if not, order a new one via our webshop or at a Velopass bike shop.

My bike is recovered →