How we protect your data

Velopass BV, registered at Stokerijstraat 29/bus a1, 2110 Wijnegem, VAT BE0777.359.681, is the controller for the processing of your personal data through this website and the Velopass services.

We only collect data that is necessary for our service:

• Name and contact details (email, phone)
• Bike data (frame-ID, brand, model, photo)
• Account information and login history
• Usage data and interactions with our service

Your data is used for:

• Creating and managing your Velopass account
• Bike registration and ownership verification
• Customer service and communication
• Statistical analysis to improve our service

Our website uses cookies:

• Functional cookies: necessary for the website to work correctly (e.g. session management).
• Analytics cookies: help us understand how visitors use our website. These are only set after you give consent.

You can change your cookie preferences at any time via the banner at the bottom of the page.

We keep your personal data no longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law. Bike registration data is kept for as long as your account is active.

You have the right to:

• Access your data
• Have your data corrected or deleted
• Have processing restricted
• Object to processing
• Have your data transferred

Contact us at privacy@velopass.com to exercise these rights.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or theft, including encryption, access control and regular security audits.

Questions about this privacy policy? Email privacy@velopass.com or use our contact form.