Your customers stay
always your customers.
As long as the bike rides, your shop remains their first point of contact.
What you gain
Four reasons why 1.822 bike shops trust Velopass
Customers who come back
Automatic maintenance reminders bring your customers back to your shop — without you having to do anything.
Extra services, zero extra work
Offer insurance and roadside assistance via Velopass — automatically, at the right moment. Every activation earns you Credits.
One scan, full picture
Scan the QR on any bike — even bikes you've never sold. You immediately see the maintenance history, active services and contract info like a remaining lease budget. An unknown bike? Automatically created in your POS system. Customers show their Velopass as a pass in Apple Wallet or Google Wallet — you scan it at the counter and instantly see which bike, running contracts (lease, remaining maintenance budget) and service history. One smooth counter interaction that keeps the customer tied to your shop.
Free tool for your team
The Velopass Pro App is free for every technician in your shop. Scan, register and manage bikes on the shop floor — without extra software, without a subscription. Works alongside your POS system or fully standalone.
HOW DOES IT WORK?
From sale to active customer relationship — in one scan.
Scan or register the bike
Via POS system
Bike and customer data — including email address — are already present. Scan the Frame-ID and invoice the bike. Everything happens automatically.
✓ Just scan and invoiceVia the Pro App
Enter customer data manually, including the email address. Bike data is loaded automatically if the manufacturer has pre-filled it — if not, enter it manually too.
Free to downloadThe customer receives an invitation from your shop
Velopass automatically sends an email on behalf of your shop — with your shop name. The customer sees: 'Your Velopass is ready.' They just choose a password — done in 1 minute.
Automatic contact
Velopass sends maintenance reminders in your name. You decide which reminders are sent, when — or none at all. The customer stays connected to your shop without you having to do anything more.
Integrated at production
Top manufacturers choose Velopass
More and more manufacturers deliver their bikes with a Velopass Frame-ID already on the frame. Scan on arrival — bike data is already ready in your POS system. No sticker to apply, no data to enter.
Decal
The Frame-ID is built in as a decal during production — under the varnish, just like the brand name and striping. Permanent and irremovable.
Bike data pre-filled
Brand, model and specifications are already in Velopass. The shop and cyclist don't need to enter anything manually.
Code on the packaging
The Velopass code is also on the box — easy to register on delivery, before the bike even hits the floor.
Bike arrives
The bike is delivered with a Velopass Frame-ID. Bike data is already ready in Velopass.
Scan on arrival
Scan the code on the box or on the bike after unpacking. Bike data is automatically ready in your POS system. That's all.
Email to customer
Velopass automatically sends an email in your name upon invoicing.
Open Velopass
The customer chooses a password. Their Velopass is already ready.
Make life easier for your dealer
Manufacturers who integrate Velopass give their dealers a flying start. The bike is ready to use before it reaches the shop floor. Want to know what Velopass can mean for your brand and dealer network?
Talk to us →Leasing companies
One sticker. All leasing companies.
Every leasing company had its own sticker with a unique number. Smart in its simplicity — but for the dealer it meant stock per company and no digital info. Velopass harmonised that.
CONNECTED LEASING COMPANIES
They have integrated Velopass — less admin for you, more service for your customers.
Before: one sticker per leasing company
- Keeping stock per leasing company
- Risk of wrong sticker on wrong bike
- Time lost for every lease bike
Now: one Frame-ID for all customer types
- One sticker for leasing, private and company bikes
- Paid by the leasing company — with margin for the dealer
- Compatible with most leasing companies
- No stock management per company
Via app or POS system
One scan. Everything you need.
Scan the Frame-ID on arrival and immediately see all info about the lease bike — without calling, without searching.
- Which leasing company
- Remaining maintenance budget
- Contract number and lease end date
- Direct link to this bike in the leasing company portal
- Full maintenance history
It's that simple
Link a lease bike in 2 steps
The bike data is already in your POS system — via a previous scan or manual entry.
Apply the Velopass Frame-ID
Does the bike not yet have a Velopass Frame-ID? Apply one to the frame. It takes 10 seconds.
Many manufacturers deliver the bike with one already — then skip this step.
Enter the code in the lease portal
Enter the Velopass code of the bike in the leasing company portal. Done — the bike, owner and portal are linked.
Scan the bike afterwards with the Pro App or POS system? Then you immediately see everything: company, budget, contract number, end date, and more...
Not a partner yet? Register for free and receive 5 Frame-ID stickers to try.
Register your bike shop →Start for free
Register your bike shop
Register for free and receive 5 introductory stickers. No contract, no obligations. You set the pace.
After registration we will contact you within 2 working days and send your package.
POS integration or free app
Works with your existing POS system. Or use the free Pro app.
Credits that accumulate
Every activation brings you closer to free usage.
Onboarding included
We help you get started. In your language.
The Velopass Community
Join a growing network
1.822+ bike shops are already connected. The network grows every day — and every new shop makes the system stronger for everyone.
Cyclists all across Europe can already order a Velopass.
Still have questions?
Our team is happy to help.